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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We will ship goods Australia wide via Star Track express courier. We do not use Australia Post and cannot ship to untraceable addresses such as PO boxes. International customers are requested to contact us by email instead of placing an order as we may be able to refer you to a partner in your country. Australia wide shipping / Freight charge is $16.50inc GST ( Star Track Road Express) Where possible your order will be processed and shipped within 1-2 working days of placement. Should there be any stock issues or other delays we will attempt to contact you as quickly as possible. Please ensure you provide a valid shipping address (not a PO box) and also a suitable contact phone number. When your order is despatched our system will email you to advise your goods have been collected and allow you to track your delivery online.
- Privacy & Security
- We intend to protect the quality and integrity of your personally identifiable information. We have implemented appropriate technical and managerial procedures to maintain information that is accurate, current, and complete. If you have any questions or comments about our privacy practices, would like to stop receiving information from us, or would like to correct or update information provided to us via our website, please contact us by sending an e-mail to admin at zantech.com.au.
- Returns & Replacements
- Please note - except where required by law we do not allow refunds because you changed your mind or did not correctly research the specific capabilities of the product - should you wish to view the manual or technical specifics of any product prior to purchase please contact us. Any faulty item can be returned for testing and handling under warranty but any item that has been damaged or altered by you can not be returned. Any item requiring warranty repair can be returned for assessment at any time within the manufacturers warranty period provided the correct RMA return procedure is followed. Please contact us if you require details
- Ordering
- If you do not wish to pay over the net by credit card you can then contact us to make payment by phone / fax or bank transfer
- Payment, Pricing & Promotions
- ZANTECH accept various forms of payment including VISA and Mastercard. We also accept EFT payments. Sorry we dot not accept American Express or Diners card at this time.
- Viewing Orders
- You can view your orders on our site or contact us with any questions.
- Updating Account Information
- Please contact us if you have any issues with your account information.
